Service Details

Peer Support Services (PSS) is a community-based recovery service delivered by individuals with lived experience of mental illness or substance use disorders. These services are designed to help adults (18+) with these conditions by providing individualized guidance, coaching, and support, as well as assisting them in finding resources and developing social support networks.

Key aspects of Peer Support Services in Charlotte:

• Evidence-based model: PSS is an evidenced-based mental health model of care.
• Community-based: Services are delivered in the community, not just in clinical settings
• Focus on recovery: PSS aims to enhance recovery from mental health or substance use disorders.
• Peer support specialists: Individuals providing these services are certified peer support specialists, meaning they have personal experience with mental illness or substance use disorders and have completed a training program.
• Direct support: PSS provides direct support to Medicaid-eligible adult beneficiaries.
• Variety of services: Services include individualized guidance, coaching, support, resource linkage, and assistance with daily living activities.

Examples of services:

• Individualized support: Providing advice, encouragement, and support to help individuals make decisions and navigate daily life.
• Resource linkage: Helping individuals find and access community resources, such as housing, employment, and social activities.
• Building social support: Assisting individuals in developing social networks and support systems.
• Coaching and mentorship: Offering guidance and support to help individuals achieve their recovery goals.
• Advocacy: Supporting individuals in advocating for themselves and navigating the behavioral health system.

Peer support specialists in Charlotte, like those throughout North Carolina, leverage their lived experiences to offer hope, encouragement, and practical assistance to others on their recovery journey.

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